Frequently Asked Questions

Everything you need to know about shopping with Ponds R.

How long does shipping take?

Standard shipping typically takes 3-5 business days. Express shipping options are available at checkout for delivery within 1-2 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply initiate your return through our online portal to receive a prepaid shipping label.

How do I find the right size?

Please refer to our comprehensive Size Guide located on each product page. Our garments are true to size, but we recommend measuring yourself for the most accurate fit.

Do you offer international shipping?

Yes, Ponds R ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 7 to 14 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.

How should I care for my Ponds R apparel?

To maintain the quality of your garments, we recommend machine washing on a cold, gentle cycle and hanging to dry. Specific care instructions are provided on the inner label of each item.