Returns & Exchanges

At Ponds R, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day return policy for all unworn items with tags attached. If your purchase doesn't fit perfectly or meet your expectations, our streamlined process makes exchanges and refunds simple.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare the Package

Securely pack your items in their original packaging, ensuring all original garment tags and labels remain attached.

3

Ship It Back

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our warehouse inspects the returned items, your refund or exchange will be processed within 5 to 7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing